By not resulting appointments, Customers will remain in the Appointment set process. Vin users will not be prompted for additional follow-up on customers who have already
contacted us.
How to check:
- While logged in to the CRM, Hover over and select: CRM > Dashboard
2. On the right hand side, click the “<<“ to scroll through each day looking for appointments on days that have passed.
3. Click any appointments that are still unresolved and result them as missed.